- General questions
- Why am I unable to complete the registration process?
- Logging in problems
- Can I register as a different user to the same email address?
- How do I change the look of the website.groond.pl?
- The Contractor
- General questions
If you started registration process and cannot complete it corectly, please check the following:
Have you received an email with a link to complete your registration? If not, you may have entered an incorrect email address. Please try to register again.
If you have received an email with link , but it is not working, it has probably been more than 72 hours for the process to be completed. If 72 hours are not over yet, please try click a link again in a few minutes. Alternatively, check that you are connected to the internet and that your browser is configured properly.
If you have logging in problems, check that you have entered your email address and password correctly. If so, check if you are connected to the internet. In case of further problems, please try to log in again in a few minutes. Remember you can change your account password at any time by clicking on the “Forgot password” button.
It is not possible to register more than one user under the same email address.
To customize the appearance of the site to your preferences, select “Themes” in the “Settings” menu. After choosing one of the options click “Save”. You can change the theme at any time.
To become a Contractor you must register. After entering an email address and confirming it you will receive a message with an activation link. Click it or copy and paste into your browser and set the password to Groond.com. Then select “I act as a Contractor” in the Settings. If you are a Private Person you need to fill the Basic Data form. If you are a Company you need to fill the Company Data form.
To become a verified Contractor you need to document 3 orders you have performed already. These can be documentation of orders made before registration at Groond.com. You should attach scans of documents in your profile for example: confirmation of receipts, invoices, customer recommendations, technical documentation, etc. You can attach photographs also.
A verified Contractor who has been providing services via Groond.com for at least 3 months and has a good opinion of the clients, may apply for an advance payment via Groond.com
The Contractor verification price list is included in the regulations.
To become a Orderer, you must register. After entering your email address and confirming it you will receive a message with an activation link. Click it or copy and paste into your browser and set the password to Groond.com. Then select “I act as a Orderer” in the Settings. If you are a Private Person you need to fill the Basic Data form. If you are a Company you need to fill the Company Data form.
The Contractor can be rated after completion of the contract.
The contractor can be rated in a following categories: quality, punctuality, cleanliness, communicativeness. Rating take point value 0 – 10, where 0 means that the Contractor has not started the works at all, and 10 means the best grade.
The deposit is the amount charged for the ordered work and it will be included in the price of the service ordered at Groond.com. If the bidders fail to come to the auction and no Contractor wins, the deposit is fully returned to the client.
The Supplier at Groond.com may be producer or a direct importer of renovation and construction materials or specialized equipment needed to perform these works.
Groond.com concludes individual contract with Supplier.